qiqowb.com Return and Exchange Policy
Thank you for choosing qiqowb.com under Pizhou Fangyi E-commerce Co., Ltd.! In order to protect your shopping rights and make your shopping worry-free, we have formulated the following detailed return and exchange policy, please read it carefully.
1. Return and Exchange Conditions
Time Range: Within 30 days from the date you sign for the goods, if you are not satisfied with the goods, you can apply for a return or exchange.
Product Status: The returned goods must be brand new, unused, and undamaged, with complete tags and labels, accessories, gifts, etc., and will not affect the secondary sale. If the goods are damaged or stained due to personal use or improper storage, they will not be returned or exchanged.
Special Product Description: Customized goods and underwear (such as underwear, socks, etc.) are not supported for return or exchange due to hygiene reasons if there is no quality problem; products that have been clearly marked as "no return or exchange after sale" are not subject to this return and exchange policy.
II. Return and Exchange Process
Application: You can log in to your qiqowb.com account, click the "Apply for Return and Exchange" button on the order details page, fill in the reason for return and exchange, select the return and exchange method and other information according to the prompts, and submit the application. Or you can directly contact our 24-hour customer service (Tel: 15660672671; Email: service@qiqowb.com), and the customer service will assist you in completing the application.
Review: We will complete the review within 1-2 working days after receiving your return and exchange application. After the review is passed, you will receive a notice containing the return address (No. 248, Xukou Village, Yunhe Street, Pizhou City, Xuzhou City, Jiangsu Province) and precautions; if the review is not passed, we will also inform you of the reason in a timely manner.
Returning the goods: Please choose a regular courier to return the goods to the designated return address within 7 days after receiving the review notification, and keep the courier number. To avoid damage to the goods during transportation, it is recommended that you use the original packaging or properly package the goods.
Acceptance and processing: After we receive the returned goods, we will inspect them within 3-5 working days. If the goods meet the return and exchange conditions, the refund will be returned to your payment account, and it is expected to arrive in 1-3 working days; the exchanged goods will be re-shipped to you within 2-3 working days after acceptance.
III. Shipping fee description
Free shipping for the entire store: No matter how many goods you purchase, you do not need to pay shipping when placing an order.
Return and exchange shipping fee: For returns and exchanges caused by product quality problems or our reasons, we will bear the round-trip shipping fee; for returns and exchanges not caused by quality problems, you must bear the return shipping fee. If you use freight insurance, you can make compensation according to the freight insurance claim rules.
IV. Notes
Please make sure your return and exchange application is submitted within the specified time, otherwise it will not be accepted after the deadline.
To ensure the smooth process of return and exchange, please fill in the application information accurately and attach the order number or relevant voucher when sending the goods back.
If you encounter any problems during the return or exchange process, please feel free to contact our 24-hour customer service and we will serve you wholeheartedly.
