qiqowb.com Logistics Policy
Welcome to qiqowb.com, a subsidiary of Pizhou Fangyi E-commerce Co., Ltd.! This logistics policy is specially formulated to allow you to enjoy an efficient and convenient shopping experience and clearly understand the relevant information about product delivery. Please read it carefully. If you have any questions, please feel free to contact our 24-hour online customer service (Tel: 15660672671; Email: service@qiqowb.com).
1. Logistics Service Advantages
Free shipping for the entire store: No matter how many products you purchase or how much the order amount is, you can enjoy free shipping for the entire store within Australia without paying any additional transportation fees.
High-quality logistics partners: We work with a number of reputable and efficient logistics companies to ensure that your packages can be delivered safely and quickly.
Professional packaging: All products are packaged with professional packaging materials to protect the integrity of the products and prevent damage during transportation.
2. Delivery time
Order processing: After you successfully place an order, we will complete the order processing and product shipment within 1-2 working days. In case of holidays or promotions, the order processing time may be extended. We will notify you in time by SMS or email.
Delivery time: According to different regions in Australia, the estimated delivery time of goods is as follows:
Major urban areas: 3-5 working days after the goods leave the warehouse.
Remote areas: 5-7 working days after the goods leave the warehouse.
The actual delivery time may be delayed due to force majeure factors such as logistics peak, weather, etc., and the specific logistics information shall prevail.
3. Package tracking
After the order is shipped, you can log in to your qiqowb.com account and view the logistics order number and real-time logistics information on the order details page. You can also enter the logistics order number through the official website of the logistics company to check the package transportation status.
We will send a shipping notification email containing the logistics order number to your reserved email address after the order is shipped, so that you can keep abreast of the package dynamics in time.
4. Receipt and acceptance
When the goods are delivered, please be sure to inspect them on the spot. Check whether the appearance of the package is intact and whether the quantity and style of the goods are consistent with the order. If you find that the package is damaged, the goods are missing or damaged, please refuse to sign for it and contact our customer service immediately. We will handle the follow-up matters for you.
If you cannot sign for it yourself, you can entrust someone else to sign for it on your behalf. The signing of the consignee is deemed to be your own signing. After signing for it, non-quality problems of the goods will be handled in accordance with the return and exchange policy.
V. Abnormal situation handling
Package delay: If your package has not been delivered after the estimated delivery time, please contact customer service in time. We will verify the situation with the logistics company and assist you in following up the progress of the package. If the goods are delayed due to logistics reasons, we will provide you with corresponding compensation or solutions.
Package loss: If it is confirmed that the package is lost during transportation, we will re-arrange the shipment or refund for you after verifying the situation.
Wrong address: Please check the delivery address carefully when placing an order. If the package cannot be delivered normally due to the wrong delivery address you filled in, we will try our best to assist you in changing the address, but the additional costs incurred will be borne by you.
VI. Return logistics
If you need to return the goods, you can apply for a return according to the return and exchange policy. The return address is: No. 248, Xukou Village, Yunhe Street, Pizhou City, Xuzhou City, Jiangsu Province.
For returns and exchanges due to product quality problems or our faults, we will bear the round-trip shipping costs; for returns and exchanges not due to quality problems, you will be responsible for the return shipping costs. If you use freight insurance, you can make compensation according to the freight insurance claim rules.
